"Whenever my car needed anything..."

Whenever my car needed anything, the Service Department was able to find time in their schedule for meÂ?often they were able to fix something right there on the spot, even late in the day! I am proud to be a loyal Royal Motors customer, and want you to know that it is in large part due to the treatment I receive at your service department. I have, and will continue to recommend my friends and colleagues to Royal Motors and I look forward to many years of continued loyalty and honest service.

Dave,San Francisco

"I wanted to drop a quick note of thanks..."

I wanted to drop a quick note of thanks and let you know what a great job Patty does in the Service department. I have owned my Audi for one year now and she is by far the nicest and most professional person that I have met. Believe me that I unfortunately have had my car serviced for repairs at almost every Audi dealership in the Bay Area. Rest assured that with people like Patty at your office, I personally have been won over to the great service that I get from your shop there. Keep up the great work!

Glenn,San Francisco

"I wanted to compliment Royal Motors..."

I wanted to compliment Royal Motors on your Service department staff. I especially want to thank Johnny Liu for giving excellent customer service. He demonstrated excellent customer service by going the extra mile to attain customer satisfaction. That is how any business should get repeat customers. Thank you very much! Keep up the good work!

Jaime,San Francisco

"I honestly cannot remember..."

I honestly cannot remember the last time I was treated with so much kindness, professionalism and downright friendliness by a service provider. As a manager I wanted you to know what great employees you have, and how grateful we were to stumble upon them.

Paul,San Francisco

"I was truly overwhelmed..."

I was truly overwhelmed by my visit to your Service Department last week. Patty is definitely in a class by herself, when it comes to customer relations. She seemed truly concerned about my car and my schedule. I almost felt as if I had a family member taking care of my car! She never sounded rushed or impatientÂ?she explained every detail to me and was especially efficient when it came to recommending future service schedules and suggesting tire replacement. When I arrived in a taxi (paid for my Royal Motors) a gentlemen opened the car door for me and offered to take my bags. He also asked to clean the back seat of my car before I drove away (he noticed the layer of beach sand from my dog.) You are to be commended for having such a thoroughly efficient and personable staff. Royal Motors is truly a first-class operation in my eyes.

Nancy,San Francisco